Privacy Policy

How do we handle your information?

- To read our Terms and Conditions, please click here
- To read our Payment, Returns, Delivery & Cancalletion Policy, please click here

Your Personal Information

1. Vanax Ltd is committed to protecting your privacy and maintaining the security of any personal information received from you.

2. We do not sell, rent or exchange your personal information with any third party for any reasons, beyond the essential requirements for:

a) Credit/Debit card validation with our payment providers during purchase.
b) Arranging delivery from our suppliers directly to you, if and when required.

3. We do not collect sensitive information about you except when you specifically knowingly provide it.

4. Any data collected during the buying process is used specifically to:

a). Take and fulfil customer orders
b). Administer and enhance the site and service
c). Only disclose information to third-parties for goods delivery purposes

3rd Party Disclosure

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

Private Information Security

For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, SagePay, keeps this information encrypted and secure on your behalf.

Email Usage

Your email address will only be used to update you on the progress of any order you have placed on our website. We will only contact you via email for marketing purposes if you have opted in for us to do so.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, promotions, etc. However, you may opt-out at any time by clicking the unsubscribe button at the bottom of your emails.

You may contact us at any time to enquire on what information we hold. You may also request for this data to be deleted.

Cookies

1. What are Cookies? Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Their purpose is wide ranging, from simply allowing site owners to record the number of visits their website has received, to improving functionality for the user (e.g. by remembering what you entered into a form, to save you retyping all fields again should you have made an error in one).

2. What Cookies are used on this website?
Cookies are only used on this site where it’s deemed necessary to improve performance and usability, both now and in future developments. Below are details of what cookies are used on this website, and why, to allow you to decide whether you should continue to allow or not.

Essential Cookies:

Cookie Name or supplier	Purpose	More information
zenid	This cookie is essential for the website to operate and is set upon your arrival to the site. It allocates a unique ID to you for your visit, allowing other functions to work correctly. This cookie contains no personal identity information, and in itself is thus anonymous as a 3rd-party cannot use anything in the cookie to identify the visitor in any way.

Performance Cookies:

Cookie Name or supplier	Purpose	More information
Google Analytics (_utma, _utmb, _utmc, _utmz)	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Google Cookies

3. How can I disable Cookies?
Cookies can be disabled directly from your browser, though doing so may have a negative impact on the performance of the website you are using. For detailed information on removal for a variety of browsers, please visit: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies

Sourced from the above link, here are removal instructions for some of the most popular browsers:

Google Chrome
a. Open your browser and click the Tools button in the upper right-hand corner. This button looks like a wrench.
b. Click Settings from the dropdown list.
c. On the left-hand panel, click Under the Hood.
d. Click Clear Browsing Data and select a timeframe.
e. Make sure Delete Cookies and Other Site and Plug-In Data is checked. Check or uncheck other options as desired.
f. Click Clear Browsing Data.

Firefox
a. Open your browser and go to Tools > Options. If you don't see the Tools menu, press Alt+T key to access Tools.
b. Open the Privacy tab and click Show Cookies.
c. Delete the desired cookies.
d. To delete all cookies, click Remove All Cookies.
e. To delete specific cookies, click View Cookies, select the cookies you wish to delete (hold down CTRL while clicking to make multiple selections) and press Remove Cookies. You can even expand each site to delete specific cookies from each site.

IE 9
a. Open your browser and click the Tools button in the upper right-hand corner. This button looks like a cog.
b. Ads by Google
c. PC Clean Up Tool (2 Mins) Make Your PC Run Like New Again. (Recommended Clean Up Tool)
d. PCHealthBoost.com/FreeDownload
e. Go to Safety > View Browsing History.
f. Make sure Cookies is checked.
g. Check or uncheck any additional aspects of your browsing history.
h. Click Delete.

4. Additional Cookie information and advice
a. It is a good idea to clear your browser's cookies on a regular basis.
b. You can disable or restrict cookies via your browser’s security settings. This is recommended for security reasons but will render some sites inoperable; to be able to use such sites, you will have to add them as exceptions to your restrictions list.
c. It is a good idea to clear your browser's cache while clearing cookies. The cache stores information, images, and web pages on your computer for quick and easy access. Hackers can obtain crippling financial information from your cache if you're not careful.

Contact us

Should you have concerns in regards to anything relating to your information and our services, please contact us to discuss.